Artifact: Problem Resolution Plan

Problem Resolution Plan	The Problem Resolution Plan describes the process used to report, analyze, and resolve problems that occur during the project.
Role:	Project Manager
Enclosed in:	Software Development Plan
Template:	Microsoft Word Template HTML Template
Purpose Brief Outline Timing Responsibility Tailoring Annotated Outline (hyperlinks into HTML template in a new window)

Input to Activities:

Compile Software Development Plan

Handle Exceptions and Problems

Develop Quality Assurance Plan

Output from Activities:

Develop Problem Resolution Plan

Purpose

The purpose of the Problem Resolution Plan is to describe an orderly process for the reporting, analysis, and resolution of problems that occur in the project.

Brief Outline

1. Introduction

1.1 Purpose

1.2 Scope

1.3 Definitions, Acronyms, and Abbreviations

1.4 References

1.5 Overview

2. Problem Resolution Tasks

3. Organization and Responsibilities

4. Tools and Techniques

5. Problem Tracking

Timing

Developed during inception. Scheduled updates occur based on the results of each Iteration Acceptance Review and Lifecycle Milestone Review. Updates should also occur when changes to problem resolution procedures are identified through quality assurance reviews.

Responsibility

The Role: Project Manager is responsible for maintaining the Problem Resolution Plan.

Tailoring

The Problem Resolution Plan may physically be part of the Software Development Plan when the project environment is simple. If the project's interactions are complex (reviews, audits, assessments, and so on) with many stakeholders, it makes sense to separate this out.